home2/isose750/public_html/ajuda/hesk_settings.inc.php 0000644 00000020757 14673071717 0016705 0 ustar 00 GENERAL
// --> General settings
$hesk_settings['site_title']='Iso Seguros';
$hesk_settings['site_url']='https://isoseguros.com.br';
$hesk_settings['hesk_title']='Central de Ajuda';
$hesk_settings['hesk_url']='https://isoseguros.com.br/ajuda';
$hesk_settings['webmaster_mail']='suporte@isoseguros.com.br';
$hesk_settings['site_theme']='hesk3';
$hesk_settings['admin_css']=0;
$hesk_settings['admin_css_url']='https://www.example.com/hesk-style.css';
// --> Language settings
$hesk_settings['can_sel_lang']=0;
$hesk_settings['language']='Português';
$hesk_settings['languages']=array(
'Português' => array('folder'=>'pt','hr'=>'------ Responder acima desta linha ------'),
'English' => array('folder'=>'en','hr'=>'------ Reply above this line ------'),
);
// --> Database settings
$hesk_settings['db_host']='localhost';
$hesk_settings['db_name']='isose750_hesk217';
$hesk_settings['db_user']='isose750_hesk217';
$hesk_settings['db_pass']='[S76L-KLp0';
$hesk_settings['db_pfix']='heskel_';
// ==> HELP DESK
// --> Help desk settings
$hesk_settings['admin_dir']='admin';
$hesk_settings['attach_dir']='attachments';
$hesk_settings['cache_dir']='cache';
$hesk_settings['max_listings']=20;
$hesk_settings['print_font_size']=12;
$hesk_settings['autoclose']=0;
$hesk_settings['max_open']=0;
$hesk_settings['due_soon']=7;
$hesk_settings['new_top']=0;
$hesk_settings['reply_top']=0;
$hesk_settings['hide_replies']=0;
$hesk_settings['limit_width']=800;
// --> Features
$hesk_settings['autologin']=1;
$hesk_settings['autoassign']=1;
$hesk_settings['require_email']=0;
$hesk_settings['require_owner']=1;
$hesk_settings['require_subject']=1;
$hesk_settings['require_message']=1;
$hesk_settings['custclose']=1;
$hesk_settings['custopen']=1;
$hesk_settings['rating']=1;
$hesk_settings['cust_urgency']=0;
$hesk_settings['sequential']=1;
$hesk_settings['time_worked']=1;
$hesk_settings['spam_notice']=1;
$hesk_settings['list_users']=0;
$hesk_settings['debug_mode']=0;
$hesk_settings['short_link']=0;
$hesk_settings['select_cat']=1;
$hesk_settings['select_pri']=1;
$hesk_settings['cat_show_select']=15;
$hesk_settings['staff_ticket_formatting']=0;
// --> SPAM Prevention
$hesk_settings['secimg_use']=1;
$hesk_settings['secimg_sum']='76VAH528NH';
$hesk_settings['recaptcha_use']=2;
$hesk_settings['recaptcha_public_key']='6LelOa0oAAAAAPMnYVqIzxQ-xg6_E3VKf2_McSXt';
$hesk_settings['recaptcha_private_key']='6LelOa0oAAAAAP5WAOtB50qjMi_0ya4K-KTk_DWX';
$hesk_settings['question_use']=0;
$hesk_settings['question_ask']='Are you a human? (yes or no)';
$hesk_settings['question_ans']='yes';
// --> Security
$hesk_settings['attempt_limit']=6;
$hesk_settings['attempt_banmin']=60;
$hesk_settings['flood']=3;
$hesk_settings['reset_pass']=1;
$hesk_settings['email_view_ticket']=0;
$hesk_settings['x_frame_opt']=1;
$hesk_settings['samesite']='Lax';
$hesk_settings['force_ssl']=0;
$hesk_settings['url_key']='rmQNjN.hMh-.s9mgrEChubFN5Y9';
$hesk_settings['require_mfa']=0;
$hesk_settings['elevator_duration']='60M';
// --> Attachments
$hesk_settings['attachments']=array (
'use' => 1,
'max_number' => 10,
'max_size' => 10485760,
'allowed_types' => array('.pdf','.jpg','.jpeg','.png','.zip','.rar','.doc','.docx')
);
// ==> KNOWLEDGEBASE
// --> Knowledgebase settings
$hesk_settings['kb_enable']=0;
$hesk_settings['kb_wysiwyg']=0;
$hesk_settings['kb_search']=2;
$hesk_settings['kb_search_limit']=10;
$hesk_settings['kb_views']=0;
$hesk_settings['kb_date']=0;
$hesk_settings['kb_recommendanswers']=0;
$hesk_settings['kb_rating']=0;
$hesk_settings['kb_substrart']=200;
$hesk_settings['kb_cols']=2;
$hesk_settings['kb_numshow']=3;
$hesk_settings['kb_popart']=6;
$hesk_settings['kb_latest']=6;
$hesk_settings['kb_index_popart']=6;
$hesk_settings['kb_index_latest']=0;
$hesk_settings['kb_related']=5;
// ==> EMAIL
// --> Email sending
$hesk_settings['noreply_mail']='suporte@isoseguros.com.br';
$hesk_settings['noreply_name']='Suporte Iso Seguros';
$hesk_settings['email_formatting']=3;
$hesk_settings['smtp']=0;
$hesk_settings['smtp_host_name']='mail.example.com';
$hesk_settings['smtp_host_port']=587;
$hesk_settings['smtp_timeout']=20;
$hesk_settings['smtp_enc']='tls';
$hesk_settings['smtp_noval_cert']=0;
$hesk_settings['smtp_user']='';
$hesk_settings['smtp_password']='';
$hesk_settings['smtp_conn_type']='basic';
$hesk_settings['smtp_oauth_provider']=0;
// --> Email piping
$hesk_settings['email_piping']=0;
// --> IMAP Fetching
$hesk_settings['imap']=0;
$hesk_settings['imap_job_wait']=15;
$hesk_settings['imap_host_name']='mail.example.com';
$hesk_settings['imap_host_port']=993;
$hesk_settings['imap_enc']='ssl';
$hesk_settings['imap_noval_cert']=0;
$hesk_settings['imap_keep']=0;
$hesk_settings['imap_user']='';
$hesk_settings['imap_password']='';
$hesk_settings['imap_conn_type']='basic';
$hesk_settings['imap_oauth_provider']=0;
// --> POP3 Fetching
$hesk_settings['pop3']=0;
$hesk_settings['pop3_job_wait']=15;
$hesk_settings['pop3_host_name']='mail.example.com';
$hesk_settings['pop3_host_port']=110;
$hesk_settings['pop3_tls']=0;
$hesk_settings['pop3_keep']=0;
$hesk_settings['pop3_user']='';
$hesk_settings['pop3_password']='';
$hesk_settings['pop3_conn_type']='basic';
$hesk_settings['pop3_oauth_provider']=0;
$hesk_settings['strip_quoted']=1;
$hesk_settings['eml_req_msg']=0;
$hesk_settings['save_embedded']=1;
// --> Ignore emails
$hesk_settings['pipe_block_noreply']=1;
$hesk_settings['pipe_block_returned']=1;
$hesk_settings['pipe_block_duplicate']=1;
$hesk_settings['loop_hits']=5;
$hesk_settings['loop_time']=300;
// --> Detect email typos
$hesk_settings['detect_typos']=1;
$hesk_settings['email_providers']=array('aim.com','aol.co.uk','aol.com','att.net','bellsouth.net','blueyonder.co.uk','bt.com','btinternet.com','btopenworld.com','charter.net','comcast.net','cox.net','earthlink.net','email.com','facebook.com','fastmail.fm','free.fr','freeserve.co.uk','gmail.com','gmx.at','gmx.ch','gmx.com','gmx.de','gmx.fr','gmx.net','gmx.us','googlemail.com','hotmail.be','hotmail.co.uk','hotmail.com','hotmail.com.ar','hotmail.com.mx','hotmail.de','hotmail.es','hotmail.fr','hushmail.com','icloud.com','inbox.com','laposte.net','lavabit.com','list.ru','live.be','live.co.uk','live.com','live.com.ar','live.com.mx','live.de','live.fr','love.com','lycos.com','mac.com','mail.com','mail.ru','me.com','msn.com','nate.com','naver.com','neuf.fr','ntlworld.com','o2.co.uk','online.de','orange.fr','orange.net','outlook.com','pobox.com','prodigy.net.mx','qq.com','rambler.ru','rocketmail.com','safe-mail.net','sbcglobal.net','t-online.de','talktalk.co.uk','tiscali.co.uk','verizon.net','virgin.net','virginmedia.com','wanadoo.co.uk','wanadoo.fr','yahoo.co.id','yahoo.co.in','yahoo.co.jp','yahoo.co.kr','yahoo.co.uk','yahoo.com','yahoo.com.ar','yahoo.com.mx','yahoo.com.ph','yahoo.com.sg','yahoo.de','yahoo.fr','yandex.com','yandex.ru','ymail.com');
// --> Notify customer when
$hesk_settings['notify_new']=1;
$hesk_settings['notify_skip_spam']=1;
$hesk_settings['notify_spam_tags']=array('Spam?}','***SPAM***','[SPAM]','SPAM-LOW:','SPAM-MED:');
$hesk_settings['notify_closed']=1;
// --> Other
$hesk_settings['multi_eml']=0;
$hesk_settings['confirm_email']=1;
$hesk_settings['open_only']=1;
// ==> TICKET LIST
$hesk_settings['ticket_list']=array('trackid','category','name','subject','status','owner','custom1','custom2');
// --> Other
$hesk_settings['submittedformat']=1;
$hesk_settings['updatedformat']=1;
$hesk_settings['format_submitted']='Y-m-d g:i a';
$hesk_settings['format_updated']='Y-m-d g:i a';
// ==> MISC
// --> Date & Time
$hesk_settings['timezone']='America/Bahia';
$hesk_settings['format_time']='H:i:s';
$hesk_settings['format_date']='d/m/Y';
$hesk_settings['format_timestamp']='d/m/Y H:i:s';
$hesk_settings['time_display']='0';
$hesk_settings['format_datepicker_js']='dd/mm/yyyy';
$hesk_settings['format_datepicker_php']='d/m/Y';
// --> Other
$hesk_settings['ip_whois']='https://whois.domaintools.com/{IP}';
$hesk_settings['maintenance_mode']=0;
$hesk_settings['alink']=0;
$hesk_settings['submit_notice']=0;
$hesk_settings['online']=0;
$hesk_settings['online_min']=10;
$hesk_settings['check_updates']=1;
#############################
# DO NOT EDIT BELOW #
#############################
$hesk_settings['hesk_version']='3.4.3';
if ($hesk_settings['debug_mode'])
{
error_reporting(E_ALL);
}
else
{
error_reporting(0);
}
if (!defined('IN_SCRIPT')) {die('Invalid attempt!');}