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home2/isose750/public_html/ajuda/change_status.php 0000644 00000007062 14673070707 0016103 0 ustar 00 <?php /** * * This file is part of HESK - PHP Help Desk Software. * * (c) Copyright Klemen Stirn. All rights reserved. * https://www.hesk.com * * For the full copyright and license agreement information visit * https://www.hesk.com/eula.php * */ define('IN_SCRIPT',1); define('HESK_PATH','./'); // Get all the required files and functions require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'inc/common.inc.php'); // Are we in maintenance mode? hesk_check_maintenance(); hesk_load_database_functions(); hesk_session_start(); // A security check hesk_token_check(); // Get the tracking ID $trackingID = hesk_cleanID() or die("$hesklang[int_error]: $hesklang[no_trackID]"); // Get new status $status = intval( hesk_GET('s', 0) ); $locked = 0; if ($status == 3) // Closed { // Is customer closing tickets enabled? if ( ! $hesk_settings['custclose']) { hesk_error($hesklang['attempt']); } $action = $hesklang['closed']; $revision = sprintf($hesklang['thist3'],hesk_date(),$hesklang['customer']); if ($hesk_settings['custopen'] != 1) { $locked = 1; } // Mark that customer resolved the ticket $closedby_sql = ' , `closedat`=NOW(), `closedby`=0 '; } elseif ($status == 2) // Opened { // Is customer reopening tickets enabled? if ( ! $hesk_settings['custopen']) { hesk_error($hesklang['attempt']); } $action = $hesklang['opened']; $revision = sprintf($hesklang['thist4'],hesk_date(),$hesklang['customer']); // We will ask the customer why is the ticket being reopened $_SESSION['force_form_top'] = true; // Ticket is not resolved $closedby_sql = ' , `closedat`=NULL, `closedby`=NULL '; } else { die("$hesklang[int_error]: $hesklang[status_not_valid]."); } // Connect to database hesk_dbConnect(); // Verify email address match if needed hesk_verifyEmailMatch($trackingID); // Setup required session vars $_SESSION['t_track'] = $trackingID; $_SESSION['t_email'] = $hesk_settings['e_email']; // Load statuses require_once(HESK_PATH . 'inc/statuses.inc.php'); // Is current ticket status even changeable by customers? $ticket = hesk_dbFetchAssoc( hesk_dbQuery( "SELECT `status`, `staffreplies`, `lastreplier` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1") ); if ( ! hesk_can_customer_change_status($ticket['status'])) { hesk_process_messages($hesklang['scno'],'ticket.php'); } // Lets make status assignment a bit smarter when reopening tickets if ($status == 2) { // If ticket has no staff replies set the status to "New" if ($ticket['staffreplies'] < 1) { $status = 0; } // If last reply was by customer set status to "Waiting reply from staff" elseif ($ticket['lastreplier'] == 0) { $status = 1; } // If nothing matches: last reply was from staff, keep status "Waiting reply from customer" } // Modify values in the database hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' AND `locked` != '1'"); // Did we modify anything* if (hesk_dbAffectedRows() != 1) { hesk_process_messages($hesklang['elocked'],'ticket.php'); } // Show success message if ($status != 3) { hesk_process_messages($hesklang['wrepo'],'ticket.php','NOTICE'); } else { hesk_process_messages($hesklang['your_ticket_been'].' '.$action,'ticket.php','SUCCESS'); }
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