Файловый менеджер - Редактировать - /home2/isose750/public_html/ajuda/admin/change_status.php
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<?php /** * * This file is part of HESK - PHP Help Desk Software. * * (c) Copyright Klemen Stirn. All rights reserved. * https://www.hesk.com * * For the full copyright and license agreement information visit * https://www.hesk.com/eula.php * */ define('IN_SCRIPT',1); define('HESK_PATH','../'); /* Get all the required files and functions */ require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'inc/common.inc.php'); require(HESK_PATH . 'inc/admin_functions.inc.php'); hesk_load_database_functions(); hesk_session_start(); hesk_dbConnect(); hesk_isLoggedIn(); /* Check permissions for this feature */ hesk_checkPermission('can_view_tickets'); /* A security check */ hesk_token_check(); /* Ticket ID */ $trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']); // Load statuses require_once(HESK_PATH . 'inc/statuses.inc.php'); /* New status */ $status = intval( hesk_REQUEST('s') ); if ( ! isset($hesk_settings['statuses'][$status])) { hesk_process_messages($hesklang['instat'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE'); } // We need can_reply_tickets permission unless we are closing a ticket if ($status != 3) { hesk_checkPermission('can_reply_tickets'); } $locked = 0; if ($status == 3) // Closed { if ( ! hesk_checkPermission('can_resolve', 0)) { hesk_process_messages($hesklang['noauth_resolve'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE'); } $action = $hesklang['ticket_been'] . ' ' . $hesklang['closed']; $revision = sprintf($hesklang['thist3'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')'); if ($hesk_settings['custopen'] != 1) { $locked = 1; } // Notify customer of closed ticket? if ($hesk_settings['notify_closed']) { // Get ticket info $result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1"); if (hesk_dbNumRows($result) != 1) { hesk_error($hesklang['ticket_not_found']); } $ticket = hesk_dbFetchAssoc($result); $ticket['dt'] = hesk_date($ticket['dt'], true); $ticket['lastchange'] = hesk_date($ticket['lastchange'], true); $ticket['due_date'] = hesk_format_due_date($ticket['due_date']); $ticket = hesk_ticketToPlain($ticket, 1, 0); // Notify customer require(HESK_PATH . 'inc/email_functions.inc.php'); hesk_notifyCustomer('ticket_closed'); } // Log who marked the ticket resolved $closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' '; } elseif ($status != 0) { $status_name = hesk_get_status_name($status); $action = sprintf($hesklang['tsst'], $status_name); $revision = sprintf($hesklang['thist9'],hesk_date(),addslashes($status_name),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')'); // Ticket is not resolved $closedby_sql = ' , `closedat`=NULL, `closedby`=NULL '; } else // Opened { $action = $hesklang['ticket_been'] . ' ' . $hesklang['opened']; $revision = sprintf($hesklang['thist4'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')'); // Ticket is not resolved $closedby_sql = ' , `closedat`=NULL, `closedby`=NULL '; } hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'"); if (hesk_dbAffectedRows() != 1) { hesk_error("$hesklang[int_error]: $hesklang[trackID_not_found]."); } hesk_process_messages($action,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
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