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<?php /** * * This file is part of HESK - PHP Help Desk Software. * * (c) Copyright Klemen Stirn. All rights reserved. * https://www.hesk.com * * For the full copyright and license agreement information visit * https://www.hesk.com/eula.php * */ define('IN_SCRIPT',1); define('HESK_PATH','../'); /* Get all the required files and functions */ require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'inc/common.inc.php'); require(HESK_PATH . 'inc/admin_functions.inc.php'); hesk_load_database_functions(); require(HESK_PATH . 'inc/email_functions.inc.php'); hesk_session_start(); hesk_dbConnect(); hesk_isLoggedIn(); $can_assign_others = hesk_checkPermission('can_assign_others',0); if ($can_assign_others) { $can_assign_self = TRUE; } else { $can_assign_self = hesk_checkPermission('can_assign_self',0); } /* A security check */ hesk_token_check(); /* Ticket ID */ $trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']); $res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1"); if (hesk_dbNumRows($res) != 1) { hesk_error($hesklang['ticket_not_found']); } $ticket = hesk_dbFetchAssoc($res); $_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999); /* New owner ID */ $owner = intval( hesk_REQUEST('owner') ); /* If ID is -1 the ticket will be unassigned */ if ($owner == -1) { $revision = sprintf($hesklang['thist2'],hesk_date(),'<i>'.$hesklang['unas'].'</i>',addslashes($_SESSION['name']).' ('.$_SESSION['user'].')'); $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'"); hesk_process_messages($hesklang['tunasi2'],$_SERVER['PHP_SELF'],'SUCCESS'); } elseif ($owner < 1) { hesk_process_messages($hesklang['nose'],$_SERVER['PHP_SELF'],'NOTICE'); } /* Verify the new owner and permissions */ $res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1"); $row = hesk_dbFetchAssoc($res); /* Has new owner access to the category? */ if ( ! $row['isadmin']) { $row['categories']=explode(',',$row['categories']); if (!in_array($ticket['category'],$row['categories'])) { hesk_error($hesklang['unoa']); } } // Make sure two people don't assign a ticket to a different user at the same time if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned') && hesk_GET('confirm') != 'Y') { $new_owner = ($owner == $_SESSION['id']) ? $hesklang['scoy'] : sprintf($hesklang['scot'], $row['name']); $res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$ticket['owner']}' LIMIT 1"); if (hesk_dbNumRows($res) == 1) { $row = hesk_dbFetchAssoc($res); hesk_process_messages( sprintf($hesklang['taat'], $row['name']) . '<br /><br />' . $new_owner . '<br /><br />' . '<a href="assign_owner.php?track='.$ticket['trackid'].'&owner='.$owner.'&token='.hesk_token_echo(0).'&unassigned=1&confirm=Y">'.$hesklang['ycto'].'</a> | ' . '<a href="admin_ticket.php?track='.$ticket['trackid'].'">'.$hesklang['ncto'].'</a>', $_SERVER['PHP_SELF'], 'NOTICE' ); } } /* Assigning to self? */ if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) { $assignedby = intval(hesk_SESSION('id')); if ($assignedby > 0) { $assignedby = ',`assignedby`=' . $assignedby; } else { $assignedby = ''; } $revision = sprintf($hesklang['thist2'],hesk_date(),addslashes($row['name']).' ('.$row['user'].')',addslashes($_SESSION['name']).' ('.$_SESSION['user'].')'); $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} {$assignedby}, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'"); if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others',0)) { $_SERVER['PHP_SELF']='admin_main.php'; } } else { hesk_error($hesklang['no_permission']); } $ticket['owner'] = $owner; /* --> Prepare message */ // 1. Generate the array with ticket info that can be used in emails $info = array( 'email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $ticket['name'], 'subject' => $ticket['subject'], 'message' => $ticket['message'], 'message_html' => $ticket['message_html'], 'attachments' => $ticket['attachments'], 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), 'due_date' => hesk_format_due_date($ticket['due_date']), 'id' => $ticket['id'], 'time_worked' => $ticket['time_worked'], 'last_reply_by' => hesk_getReplierName($ticket), ); // 2. Add custom fields to the array foreach ($hesk_settings['custom_fields'] as $k => $v) { $info[$k] = $v['use'] ? $ticket[$k] : ''; } // 3. Make sure all values are properly formatted for email $ticket = hesk_ticketToPlain($info, 1, 0); /* Notify the new owner? */ if ($ticket['owner'] != intval($_SESSION['id'])) { hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you'); } $tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso']; hesk_process_messages($tmp,$_SERVER['PHP_SELF'],'SUCCESS'); ?>
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